Support
We are committed to providing our customers with all the help and support they need in their management of any one of our software solutions.
Software Support Team
ROOM operates a formal helpdesk system using a specialist team of operators to log and monitor calls. Each of our customers is assigned a dedicated team to support their business, and the integration and ongoing management of their insurance software of choice.
The team, led by an account manager, not only provides day-to-day support but also operational business intelligence and consultancy services where required. This constant interaction and communication ensures that we fully understand our clients’ needs through the changing pressures in the market.
Quality Control and Release Management
Our support services include regular and frequent product releases to ensure that our solutions keep pace with advancing technology and market-level business drivers.
Contact us to find out more about the support services provided by ROOM.
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